Many iPhone 6s users over the past year have been experiencing their device shutting down randomly even if the battery is charged. The device will not turn back on unless plugged into power and left to charge for several minutes. Are you experiencing this problem with your 6s? If so, you don’t have to keep living with it. Apple has announced a repair program for affected handsets.
The cause of the iPhone 6s unexpected shutdown problem has been identified as defective batteries. Apple has launched a tool to help consumers identify whether or not their iPhone 6s is one of the affected devices.
How do I know if I have an affected phone?
Visit the Apple iPhone 6s webpage to check if your device is eligible for replacement. They also offer instructions for backing up your data on this page because in some cases they may replace your entire device rather than just the battery.
Apple has informed us that they will cover affected iPhone 6s batteries for 3 years after the first retail sale of the unit. Also, if you have paid to have the battery or device replaced already you can request a refund directly from Apple.
If you have a device that has physical damage such as a broken screen, you will have to address that issue before Apple will replace the battery and, in some cases, that repair may not be covered under your warranty.
Here is a message from Apple on the subject.
We care deeply about our customers and take seriously concerns they have about their Apple products. After hearing reports from iPhone customers whose devices unexpectedly shut down, we thoroughly looked into these reports, and collected and analyzed devices.
We found that a small number of iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs. As a result, these batteries degrade faster than a normal battery and cause unexpected shutdowns to occur. It’s important to note, this is not a safety issue.
To help our customers who are experiencing this issue, we are replacing batteries in affected devices, free of charge. iPhone 6s owners can easily find out if their device is eligible by typing in their device’s serial number on the iPhone 6s Program for Unexpected Shutdown Issues web page. We apologize for any inconvenience this has caused customers.
We also want our customers to know that an iPhone is actually designed to shut down automatically under certain conditions, such as extremely cold temperature. To an iPhone user, some of those shutdowns might seem unexpected, but they are designed to protect the device’s electronics from low voltage.
We looked for any other factors that could cause an iPhone to shut down unexpectedly. After intensive investigations, no new factors have been identified. We will continue to monitor and analyze customer reports.
We encourage any customer who experiences an issue with an Apple product to visit an Apple Store or an Apple Authorized Service Provider, or to contact Apple Support.